At Audible Haven, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.

Return Eligibility

You may request a return within 14 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and tags.
  • Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these requirements may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.
  • Items missing original packaging or accessories.
  • Products marked as final sale or non-returnable.
  • Products damaged due to misuse, negligence, or improper handling by the customer.

Return Process

To initiate a return, please contact us at [email protected] within 14 days of receiving your order.

Please include:

  • Your order number.
  • Your full name.
  • A brief description of the reason for the return.
  • Photos of the product if it is damaged or defective.

Our support team will review your request and provide return instructions within 2–3 business days.

Items should be shipped back within 7 days after receiving return authorization.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [email protected].

Include clear photographs of the product and packaging so we can review your claim promptly. Approved claims may qualify for a replacement or full refund.

Inspection and Approval

Once your returned item is received, it will be inspected within 5 business days.

You will be notified by email whether your return has been approved or declined.

Refunds

If your return is approved, your refund will be processed within 7–10 business days after the inspection is completed.

Because Audible Haven accepts Cash on Delivery (COD) only, approved refunds will be issued using a mutually agreed refund method provided by our customer support team.

Exchanges

We replace items only if they arrive defective, damaged, or if an incorrect product was delivered. Exchange requests must be submitted within 14 days of delivery and are subject to product availability.

Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping expenses unless otherwise stated.

Order Cancellation

Orders may be canceled before they have been dispatched. Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Audible Haven

Email: [email protected]