Return Eligibility
To be eligible for a return, the Bluetooth headphones must be in their original condition, unused, and in the original packaging. All accessories, manuals, and any promotional items must also be included. Returns must be initiated within 30 days of receiving the product. If the product shows signs of wear or damage, we reserve the right to deny the return request.
How to Initiate a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the product. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and we cannot be held responsible for items lost in transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges for products. If you wish to exchange your Bluetooth headphones for a different model or color, you must return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item in a timely manner.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with audiblehaven.com is satisfactory.
